Frequently Asked Questions
1.) How to order?
You can place your order here at our website. Choose the item(s) that you want to buy. Click "Add to cart" then "Checkout". Fill up the customer information form, choose a shipping method and payment method.
You can also private message our official social media accounts and contact number. Our friendly staff will assist you immediately.
2.) What are the payment methods?
We provide our customers with a broad range of secure payment options:
- Cebuana Lhuillier
- M Lhuillier
- Palawan Express
- Smart Padala / Smart Money
- Credit Card (Mastercard / Visa / Amex)
3.) How do we receive our order?
We will ship your order via a courier in the shipping address you provided. You can also request to pick up your order at your preferred courier branch.
4.) Where's your store?
We don't have a physical store yet, we are an online shop. We ship items nationwide.
5.) How can we trust you?
Don't worry we assure you that you will receive you order(s). We are a trusted and credible shop with more than 2000+ proof of shippings and customer's feedbacks
We are a verified page of Facebook. See the gray badge (check) beside our shop name and logo.
We are duly registered business under the Department of Trade and Industry (DTI).
6.) How many days will I receive my order?
Standard shipping: 3-5 days upon shipping.
Fast shipping: 1-2 days upon shipping.
*Sundays and Holidays are not included*
7.) How can I contact J&J shop?
Email us at email@example.com
Call / SMS us at 0917-521-02917.
8.) I have a business proposal, how do I submit my proposal?
Email us at firstname.lastname@example.org